De Palm Tours again received the MLT Vacations Quality Assurance Award presented at MLT University in Minneapolis, MN this October. MLT Vacations, a leading provider of vacation packages in the U.S., recently announced the winners during their annual travel agency educational and networking event.
“You are the best of the best and we are proud of our partnership with you,” MLT Vacations President John Caldwell told honorees during the event. “Your passion for hospitality and your commitment to delivering the highest levels of customer service are unmatched in the industry and are evident in all that you do for our mutual customers.”
The Quality Assurance Award recognizes qualifying hotels, destination management companies and rental car agencies in Europe, Mexico, the Caribbean, Latin America, and the United States. For the 2015 award, data was gathered from hundreds of thousands of customers who traveled with MLT Vacations. The annual Quality Assurance Award is earned by partners that achieve a 99% customer satisfaction index and product delivery performance during the preceding 6 months.
Mary Hirschfelt, who manages the daily operations of MLT Vacations account did a remarkable job maintaining this level of service throughout the entire year and the past years”, said Warren Stanley GM of De Palm. “Her years of experience and expertise along with Stephanie Koole’s handling of these accounts makes for a winning team.”
Out of the more than 4,000 hotel, destination management companies and car rental partners offered by MLT Vacations globally, an elite group of 207 hotels, 19 destination management companies and 3 car rental companies earned MLT Vacations’ Quality Assurance Award designation for 2015.
